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Order Policy


  
PAYPAL PAYMENTS

We accept PAYPAL (USD)which can be used for Credit Card payments. You do not have to have an account with Paypal - Payable to: joni.black@sympatico.ca

We no longer accept cheques or Money Orders unless prior arrangement is made with us through e-mail.

The shopping cart is a convenient way to make your purchases. Any item that has shipping charges included will show a total per item price. You can see the individual shipping charge in the product description. If there is no shipping charge calculated you will be invoiced separately for it after your order has been processed. Payment on this second Paypal invoice must be made within 4 days or your order will be cancelled and payment made on the original order will be refunded to your Paypal account.

All prices are in USD.. If you wish to pay in CDN funds there will be a current exchange rate conversion to reflect the lower CAD $$ vs the USD $$.

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INTERNET ORDERS/ CREDIT CARD AUTHORIZATION OVER PHONE

We are accepting Credit Cards (Visa, Mastercard, American Express and Discovery for USA and Canada only) over the phone as a more convenient way to place your orders without using PayPal. On check out you have the choice to choose this option. Please provide your phone number so we can call you. Over the phone you will be asked for:
Your Credit Card number
Expiry Date
Code on the back
Name on the Card
None of this information is kept by us once the charge goes through.

For Canadian Customers: The charge on your card will be reflective of the USD$$ value on the website converted to current CAD$$ at the time.

For USA Customers: The charge on your card will be exactly the USD$$ on the website or may be a little lower depending upon the rate of exchange on the USD$$ to CAD$$.

At this time we are not accepting any credit card payments from International customers unless you use PAYPAL. ----------------------------------------------------------------------------------------------

 
GENERAL ORDER INFORMATION

There has been an increase in shipping charges effective April 1st, 2014 as per Canada Post. We ship patterns and items that can go in a flat envelope no thicker than 3/4" via Canada Post.. All other items to USA locations ship as a parcel (via Air) please note that there is no tracking with this. If you wish to have tracking we can quote a separate price which is about $5-7.00 more than the standard shipping price. To a location in the USA standard Air Mail is a minimum of $8.00. We will quote on shipping before placing your order if required. Shipments in Canada are by envelope or Canada Expedited delivery. All other locations will be quoted pricing and invoiced before processing the order.

We are not responsible for losses or damages in shipping the item. Insurance is available at an extra cost depending upon the article.

We will always combine shipping and will only charge exact rates. We do not charge for handling! Any extra charges you have paid for shipping will be refunded through Paypal to your account.

Delivery is from Canada using Canada Post and usually takes about 10-12 working days.

Any questions or to place an order please feel free to contact us! Thanks for stopping by..... -----------------------------------------------------------------------------------------------

 
RETURN POLICY

If you are unhappy with your purchase, we would be pleased to work with you to accommodate both of us. Most items are returnable. Those that were purchased on SALE are non-returnable. Those sales are final. We will refund you the price of the item less shipping that was charged or included in the price of the item. You are responsible for paying the shipping charges back to our location in Canada.

All fabric yardage or any item that has a shipping cost indicated will be charged that price. If the order is cancelled by the customer there will be a 10% restocking charge at the discretion of Fully Wooly Primitives. Please read the listing for shipiping charges.

Some items for example rug patterns on linen have a further charge that we cannot refund as it is paid to the artist at the time of the sale and is non-refundable. These commissions vary according to the artist.. included are Shelley Atkinson and Karla Gerard. NON RETURNABLE are designs by M.SHAW and any pattern that is on SALE.

Thank you for your understanding. -------------------------------------------------------------------------------------

 

e-mail:address for orders is joni.black@sympatico.ca

Joni Black
Fully Wooly Primitives
33 Queens Road
Pointe Claire
Quebec Canada H9R 4G1

 




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